NYC opens help centers in 5 boroughs for flood victims



The city on Saturday opened five help centers — one in each borough — for New Yorkers recovering from the deadly Sept. 1 flash floods.

The five centers will operate each day from 8 a.m. to 8 p.m. and provide those affected with in-person support and information on resources and services, the city Emergency Management and Department of Social Services agencies announced.

City agencies, nonprofit organizations, and community groups will “be on-site to help connect families and individuals to critical services, including enrollment in public benefits and health insurance, housing, food assistance, and mental health counseling,” according to a press release.
Visitors to the centers “will not be asked about their immigration status,” the release noted.

Hurricane Ida left catastrophic flooding in its wake in New York and New Jersey, when the storm’s tail end battered the Northeast.

The superstorm left at least 46 people dead across five states, including 25 in the Garden State and at least 13 in the Big Apple.

OEM commissioner John Scrivani.
NYC Emergency Management Commissioner John Scrivani
Paul Martinka

“The flash flooding we experienced in New York City was devastating for many families,” said NYC Emergency Management Commissioner John Scrivani, who encouraged those affected to visit their local service center, call 311, or access city services online by visiting

The service center locations:

Manhattan – 215 W 114th St., (I.S. 88);

Brooklyn – 71 Sullivan St., Brooklyn, (P.S. 15);

Queens – 4602 47th Avenue, Woodside, (M.S. 125);

Bronx – 2365 Waterbury Ave., P.S. /M.S. 194)  

Staten Island 80 Willowbrook Rd., (I.S. 51) 

 Services provided at the center include but are not limited to: 

  • Department of Social Services will assist with enrollment in SNAP benefits, cash assistance, and public health insurance, and help connect people with emergency food assistance. English and Spanish speakers will be available to assist with enrollment.
  • Housing Preservation and Development be providing information about resources to homeowners and advise tenants how to proceed with getting an inspection if there was a lot of damage and they believe they cannot return.
  • Department for the Aging will assist in case management and senior employment. 
  • Mayor’s Office of Immigrant Affairs will assist with language and immigrant issues.
  • Small Business Services will assist small business owners who were impacted by the storm. Referrals and information for pump out assistance for residents who still have standing water in their homes.  
  • Department of Buildings will be able to answer questions from the public related to damaged structures, conducting repairs or renovations, and to provide guidance regarding the filing of construction projects with DOB. 
  • Department of Health and Mental Hygiene will provide mental health counseling. 
  • American Red Cross in Greater New York will assist in disaster relief management — including referrals, distribution of emergency supplies, and applying for assistance — and mental health counseling. 


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